URGENT: ANYONE HERE HAVE ownership in Bitcards.com?

*** THE MATTER IS URGENT AND I REALLY NEED ASSISTANCE.  PLEASE!!!   (SHORT EXPLANATION : Deposit made from Bitcoin ATM into wallet address I generated using the function available on bitcard.com. SINCE REMOVED NOW.  Recieved notice the BTC was tx was complete and available from the BTC ATM operator.   Went to use the funds @ bitcard.com, balance shows zero.   I clicked onto BTC WALLET from menu, and viewed the generated wallets there.   When I clicked the BTC address titled MY WALLET’ it took me to blockchain.com showing the balance and other info.  However I couldn’t access the BTC, and support had no idea how to help me.   I will gladly explain more if someone can please help me.  I’ve spoken to Sarah liezel and another support for hours.  My username there is Taurusami